Terms & Conditions

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS AND DISCLAIMER CAREFULLY BEFORE USING THIS WEB SITE.

By using the Great Southern Truffles website you agree to the terms outlined within this page. If you do not agree with these terms and conditions you may not use
Great Southern Truffles website. At any point in time Great Southern Truffles reserves the right to modify, alter, or update these Terms and conditions.

Copyright & Trademark Notice

This site is owned and operated by Great Southern Truffles, and was developed for the exclusive purpose of our customers for information and buying purposes. All material appearing on this site, which includes all text, pictures, graphics, design, logos, images, icons, is the sole property of Great Southern Truffles, unless otherwise noted.

Disclaimer and Limitation of Liability

The services, information, products, and materials displayed on this site, including, graphics, text, and other design structure, are provided on an “as is” basis with no warranty. By shopping at the site, you agree that the sole maximum liability to Great Southern Truffles resulting from any product sold on this site shall be the price of the product ordered. Any advice, recommendation, information, assistance or service provided by Great Southern Truffles in relation to its products or their use is given in good faith, however is provided without responsibility or liability. Customers are advised to undertake their own assessment to determine suitability of a product for the particular use intended. Due to the performance of any product being subject to a wide variety of field and surface conditions we are unable to assume liability for any loss, consequential or otherwise that may arise from the use of our products.

Electronic Communications

When you visit Great Southern Truffles or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Accepting Orders

Great Southern Truffles reserves the right, without prior notification, to limit the quantity or to refuse service to any customer even if confirmation via e-mail or other means had taken place. When you submit an order through our website it will constitute an offer to purchase the goods. We will send you an email acknowledging its receipt. Our subsequent dispatch of the goods will comprise the acceptance of your offer and will bring into existence a legally binding contract between us provided that you have specified an Australian delivery address with your order. Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email.

External Links

This site may contain links to other web sites that are owned and operated by third party. By using this site, you acknowledge that Great Southern Truffles is not responsible for the availability of content and operation of these external sites.

Transaction Currency

Transaction currency AUD$ – All transactions are displayed and processed in AUD$.

Liability

Great Southern Truffles accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us, expressly and irrevocably.

Delivery & Customer Service

Delivery Costs

Delivery costs are as per shopping cart selection and quote. Great Southern Truffles currently offers substantial discounts on shipping rates for our valued clients.

Shipping Partners

Great Southern Truffles works with Australia Post for Truffle products and StarTrack as well as Australian Parcel Post for Fresh Truffle to deliver your purchased goods.

Fresh Truffle

We are able to ship direct to the customers door anywhere in Australia via StarTrack and Australian Parcel Post

Shipping rates

Up to 1kg fresh truffle is $25.00 Australia wide

Truffle Products

Truffle products are based on the weight of your shipment through Australia Post which will be calculated at check out.

Great Southern Truffles accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our web site. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to loss of, damage to, late delivery or non-delivery of any goods you order from this web site and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so through use of our order system.

Transaction Currency

Transaction currency AUD$ – All transactions are displayed and processed in AUD$.

Delivery Timeframe

Orders are normally shipped within 24-48 hours of receiving payment.
Delivery times may vary between 5-7 days.

In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area.

Delivery to final destinations may take longer. If in doubt please check with your local Post Office. Please allow up to 14 days for delivery to States other than Western Australia.

Shipping Destinations

Currently Shipping is only available to Australian destinations. For wholesale enquires please contact us at info@greatsoutherntruffles.com.au

Return Policy

Great Southern Truffles will offer a 30 day money back guarantee including change of mind for truffle products. Refunds must be returned within 30 working days from the invoice date, in original condition and packaging with all accessories and contents.  In instances where products are found to be defective, Great Southern Truffles will supply replacement product free of charge including return postage and handling. Great Southern Truffles will not replace or refund products that have passed their use by date or been stored incorrectly.
Our policy is:

  1. The product must be returned in its original condition and packaging with all accessories and contents.
  2. When returning products for refund, you must contact Great Southern Truffles prior to sending the items. Indicate the reason for return and details of how you will be returning the goods. Great Southern Truffles reserve the right to review all returns to assess acceptability.
  3. We recommend that you return the product via Australia Post. You must pre-pay all returns postage, assume any risk of loss, theft or damaged goods during transit. We advise you arrange registered delivery with Australia Post. Great Southern Truffles reserves the right to refuse to accept, and to return, parcels that arrive COD or have ‘More To Pay’ stamped on them.
  4. If you are returning a faulty item for a replacement we will pay for postage and handling back to us provided you contact our office on +61 (0) 8 6500 4200.

Privacy Policy

By visiting Great Southern Truffles, you are accepting the practices described in this Privacy Statement.

What Personal Information About Customers Does Great Southern Truffles Gather?

Here are the types of information we gather:

  1. Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you and communicating with you.
  2. Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies,” and we obtain certain types of information when your Web browser accesses www.greatsoutherntruffles.com.au
  3. E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open an e-mail from Great Southern Truffles if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.

What About Cookies?

Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and storage of items in your Shopping Cart between visits.

The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the Website of its manufacturer.

Does Great Southern Truffles Share the Information It Receives?

Information about our customers is an important part of our business, and we are not in the business of selling it to others. We employ other companies and individuals to perform functions on our behalf. Examples include analyzing data, providing marketing assistance, providing search results and links (including paid listings and links) and processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.

How Secure are My Payment Details?

We use Paypal to process payments which makes use of full 128-bit SSL browser encryption and secure payment technology.

Which Information Can I Access?

Great Southern Truffles gives you access to a broad range of information about your account and your interactions with Great Southern Truffles for the limited purpose of viewing and, in certain cases, updating that information.