Delivery & Orders
Rates are calculated based on the number of items purchased and their weight to all standard orders for major cities in Australia.
Great Southern Truffles ships with Australia Post for Truffle products.
We can ship directly to the customer's door anywhere in Australia via StarTrack and Australian Parcel Post. Fresh truffles require special care during shipment, Great Southern Truffles pack it in an esky box with ice to preserve their quality and freshness.
Fresh Truffles – Shipping rates
Shipping rates can vary Australia wide. Please contact us on +61 (0) 8 6500 4200 to arrange a quote.
Great Southern Truffles accepts no responsibility for any loss of, damage to, late delivery or non-delivery of goods ordered from our website. To the maximum extent permitted by law, you agree to release our carriers from any liability relating to the loss of, damage to, late delivery or non-delivery of any goods you order from this website and to assign all rights to claim compensation or insurance against our carriers to us and expressly and irrevocably do so through the use of our order system.
Great Southern Truffles take no responsibility for products stored incorrectly. Please read the storage conditions on the label.
Orders are posted on Monday through Friday and are generally shipped within 24-72 hours of receiving payment.
Delivery times may vary between 5-7 days.
In rural and regional areas of Australia, delivery times for Express Parcel Services are in respect of delivery to the Post Office of the principal township in that area.
Delivery to final destinations may take longer. If in doubt, please check with your local Post Office. Please allow up to 14 days for delivery to States other than Western Australia.
Currently, Shipping is only available to Australian destinations. For wholesale enquires, don't hesitate to get in touch with us at firstname.lastname@example.org
Great Southern Truffles will offer a 30-day money-back guarantee, including a change of mind for truffle products. Refunds must be returned within 30 working days from the invoice date, in original condition and packaging with all accessories and contents. Great Southern Truffles will not replace or refund products that have passed their use-by date or been stored incorrectly.
Our policy is:
1. The product must be returned in its original condition and packaging with all accessories and contents.
2. When returning products for refund, you must contact Great Southern Truffles either by calling our office on +61 (0) 8 6500 4200 or via email: email@example.com, prior to sending the items. Indicate the reason for the return and details of how you will be returning the goods. Great Southern Truffles reserve the right to review all returns to assess acceptability.
3. We recommend that you return the product via Australia Post. You must pre-pay all returns postage, assume any risk of loss, theft or damaged goods during transit. We advise you to arrange registered delivery with Australia Post. Great Southern Truffles reserves the right to refuse to accept and return parcels that arrive COD or have ‘More To Pay’ stamped on them.
4. When returning damaged products and packing, please send us photos within 48 hours after receiving them for us to review and evaluate acceptability – email: firstname.lastname@example.org